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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bridget Mikols

August 7, 2025

5  out of  5
rating by Bridget Mikols
"The team at State Farm was amazing! I worked with Elba and she was SO thorough and responsive and made everything a breeze. Plus, my rates for insurance were so reasonable, I couldn't believe it!"
We responded:
"Thank you for your wonderful feedback, Bridget! I'm delighted to hear that Elba provided such thorough and responsive service, making your experience smooth. It's great to know you're happy with the rates too. If you ever need anything else, feel free to reach out!"
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Dana

July 30, 2025

5  out of  5
rating by Dana
"I have had nothing but great experiences with my State Farm team. They provide my home, life, and business insurance. They are quick to respond, professional, and courteous. Most recently, Shannon has assisted me and has been more than helpful. I have appreciated her time and attention."
We responded:
"Thank you, Dana! I'm happy to hear about your positive experiences with our team. Shannon and the rest of us are dedicated to providing attentive and professional service. If you ever need anything else, feel free to reach out!"
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Al Kasiba

July 27, 2025

5  out of  5
rating by Al Kasiba
"Been a customer with Freddie for about 15 yrs. All contact has always been great!"
We responded:
"Thank you, Al! I'm happy to hear that your experience with us over the past 15 years has been consistently positive. We truly appreciate your loyalty and look forward to continuing to serve you. Let us know if there's anything else we can assist you with!"
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maureen west

July 11, 2025

5  out of  5
rating by maureen west
"Shannon was extremely helpful!"
We responded:
"Thank you, Maureen! I'm happy to hear that Shannon was able to assist you so well. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If there's anything else we can do for you, just let us know!"
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Tiffany Spivey

July 11, 2025

5  out of  5
rating by Tiffany Spivey
"My review below was my interaction with a different State Farm representative previously. This one is from my most recent experience. Tania Georges helped me get my policies combined so everything is under one and I don’t have to bounce back and forth between multiple policies. She was extremely patient with me and all my questions and went out of her way to make sure that I was set up with the best coverage for mine and my families needs!!! She was actually even able to save me some money. Not only that, but I was in a time crunch to provide proof of insurance so she was able to get me a binder showing my coverage and did not make me wait until all the changes showed on the system when it updated. It is representatives like her that show they care about their customers and want to provide the best service! She proved it!!! I have had State Farm insurance (and ONLY State Farm) since I was 16 years old. Just short of 30 years!!! 😨 They recently changed agents but these representatives are just as amazing as the ones I grew up with up until the recent change! Tania is an asset to the agency and to all of their customers!!! She deserves to be acknowledged!!! To Tania: Thank you sooo much for all of your patience and everything you did for all of my family’s policies!! I truly appreciate you and everything you do!!! Your amazing customer service does NOT go unnoticed!!! Keep up the outstanding work!! I have spoken to Teagan a couple times now and he has always been extremely helpful. When my daughter bought a new car he helped us find a cost efficient policy without having to raise the deductible. He has always been very pleasant and easy to work with. I will admit I was sad when my previous agent retired and new staff came and replaced them but Teagan has made this transition as easy as he possibly could have. If you are looking for that “friendly State Farm agent”, here you go!!"
We responded:
"Thank you, Tiffany, for sharing your positive experience with Teagen! We're delighted that he was able to assist you in finding a policy for your daughter's new car. He is a great part of the team! We appreciate your kind words and look forward to assisting you with any future insurance needs. Freddie Villacci Jr. - State Farm Insurance Agent, Chicago, IL"
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Janet Ventura Covarrubias

July 2, 2025

5  out of  5
rating by Janet Ventura Covarrubias
"Shannon was super, everything was done fast and easy to communicate with her."
We responded:
"Thank you, Janet! I'm happy to hear that Shannon made everything fast and easy for you. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Margaret Johnson

June 30, 2025

5  out of  5
rating by Margaret Johnson
"Tania was very helpful in reviewing my home and auto policies today. We reduced our monthly payment significantly which is critical for a senior on a fixed income. Thank you so much."
We responded:
"Thank you, Margaret! I'm happy to hear that Tania was able to assist you with your policies. It's great that we could help reduce your monthly payment, especially when it's so important. If you have any more questions or need further assistance, feel free to reach out!"
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patience lane

June 19, 2025

5  out of  5
rating by patience lane
"I recently had a hard time finding life insurance on top of finding rentals insurance. A friend referred me to State Farm. I called and got connected with Blake. He has been such a great help. Blake was very patient with me and explained everything so I couldn’t understand. He has the best customer service and very respectful. Thanks so much Blake"
We responded:
"Thank you for your review, Patience! I'm happy to hear that Blake was able to assist you with your insurance needs and provide excellent service. We appreciate your friend's referral and are always here to help with any questions or future needs. Thanks for choosing us!"
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christi smith

June 18, 2025

5  out of  5
rating by christi smith
"Blake is wonderful to work with! Excellent communications and follow up and made sure all of my questions were answered promptly."
We responded:
"Thank you for your review, Christi! I'm glad to hear that Blake provided excellent communication and promptly addressed all your questions. We appreciate your feedback and are here to assist with any other insurance needs. Let us know if there's anything else we can do for you!"
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Darren Highsmith

June 11, 2025

5  out of  5
rating by Darren Highsmith
"Im elated with the way I was treated from start to finish with Blake. Very excited to have real agents representing me, and assisting us with our future needs. Thank you State Farm !!"
We responded:
"Thank you, Darren! I'm happy to hear about your positive experience with Blake. It's great to know you feel well-represented and supported by our team. We're here for any of your future needs. Thanks for choosing us!"
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Margaret Rodgers

June 4, 2025

5  out of  5
rating by Margaret Rodgers
"I ABSOLUTELY LOVE DEALING WITH ALIANA AT MR VILLACCI'S OFFICE. SHE ALWAYS RESPONDS QUICKLY, TAKES CARE OF THE ISSUE IMMEDIATELY AND IS VERY NICE ANÐ A PLEASUE TO DEAL WITH. VERY PROFESSIONAL."
We responded:
"Thank you for your wonderful feedback, Margaret! I'm happy to hear that Aliana has been providing you with such prompt and professional service. We appreciate your kind words and are here to assist you with any needs. Thanks for choosing us!"
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Harper McCoy

June 2, 2025

5  out of  5
rating by Harper McCoy
"I recently had to renew my renters insurance and Teagen Manning was outstanding in helping me through this process. He was kind and transparent with the policy and benefits, which made me feel excellent about my choice to continue with State Farm. If you have any doubts or questions I highly suggest talking with Teagen. He is the best!"
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Rhonda Pryor

June 2, 2025

5  out of  5
rating by Rhonda Pryor
"Blake Boyd was very helpful to me. Now I can drive in confidence."
We responded:
"Thank you for your review, Rhonda! I'm happy to hear that Blake was able to assist you effectively. Driving with confidence is important, and we're glad to be a part of that. If you need further assistance, feel free to reach out anytime!"
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Madison Price

May 23, 2025

5  out of  5
rating by Madison Price
"Such a great experience. Chatted with Blake and he got me all set up with my insurance. He’s so nice and patient. A quick and easy process!"
We responded:
"Thank you, Madison, for sharing your experience! I'm glad to hear that Blake was able to assist you with your insurance needs. It's wonderful to know that the process was quick and easy for you. If you have any more questions or need further assistance, feel free to reach out to our office."
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Mary Ellen Dwyer

May 14, 2025

5  out of  5
rating by Mary Ellen Dwyer
"I couldn't be happier with my experience in updating my policies with Teagan. Teagan explained my many options and I chose what was best for me. I have been with Freddie Villacci for many decades and would not change a thing."
We responded:
"Thank you, Mary Ellen, for your wonderful feedback! I'm glad to hear that Teagan was able to assist you in updating your policies and providing clear explanations. Your loyalty over the decades means a lot to us. If you ever have more questions or need further assistance, we're here to help!"
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Myriam Bassil

May 13, 2025

5  out of  5
rating by Myriam Bassil
"Crystal was amazing to work with. She was very kind, informative and great to work with. I was able to get a good bundle deal and switch to state-farm because of Crystal. Highly recommended!"
We responded:
"Thank you, Myriam, for sharing your experience! I'm glad to hear that Crystal was able to assist you effectively and provide a great bundle deal. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime."
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Julia Hartman

May 9, 2025

5  out of  5
rating by Julia Hartman
"I’ve had renters insurance for several years with State Farm. Recently, I purchased my Chicago Condo and switched from renters to home owner insurance- I had the most amazing experience working with Crystal C. Unlike several other companies that I price matched, Crystal took the time and diligence to schedule a call and walk me through every line item and option available to me. Being a first-time home buyer, this was a HUGE help and allowed me to truly customize my policy to fit my needs. Afterwards, Crystal reached out several times to check in, answer questions, and she even reached out after my closing to see how things went. I’m forever grateful for Crystal and the State Farm team. I look forward to continuing to use them in the future!"
We responded:
"Thank you, Julia, for sharing your experience! I'm delighted to hear that Crystal was able to assist you so thoroughly. Her dedication to ensuring you understood every detail and her follow-up truly exemplifies our commitment to personalized service. We're grateful to have you as part of our State Farm family and are here for any future needs or questions you may have."
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Benjamin Siegel

May 1, 2025

5  out of  5
rating by Benjamin Siegel
"Great help from Freddie, Shannon, and the whole team!"
We responded:
"Thank you, Benjamin! I'm glad to hear that Shannon and the team were able to assist you so well. We appreciate your feedback and are here for any future insurance needs or questions you might have."
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Rodney Smith

May 1, 2025

5  out of  5
rating by Rodney Smith
"Very good service and personnel Shannan was very good."
We responded:
"Thank you, Rodney, for your wonderful feedback! I'm happy to know that you received excellent service from Shannan. We're here to help with any of your insurance needs, so feel free to reach out anytime!"
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Home Security Talk

May 1, 2025

5  out of  5
rating by Home Security Talk
"He was very through, found me savings! Highly recommend him!"
We responded:
"Thank you for your wonderful feedback! I'm glad to hear that you appreciated the thorough service and the savings we found for you. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime."
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Lou A

April 30, 2025

5  out of  5
rating by Lou A
"Every time I have asked Jeannie Badillo for assistance she expedited the request sooner than I had expected! She is a pleasure to work with with her professionalism and positive attitude. Thank You Jeannie."
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Karen Paschal

April 30, 2025

5  out of  5
rating by Karen Paschal
"Shannon was very helpful with answering my questions with patience, as well as following up to find out additional information. Even gave me some ideas about saving money. Thanks for your service."
We responded:
"Thank you, Karen, for sharing your experience! I'm happy to hear that Shannon was able to assist you with your questions and provide valuable insights. It's great to know she could offer some money-saving ideas as well. If you have any more questions or need further assistance, please feel free to reach out!"
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Norma Durham

April 29, 2025

5  out of  5
rating by Norma Durham
"Mr. Freddie Villacci and his staff are great. He really helped me when I needed it, the staff people at this office are very patient, helpful and kind. I have family members not being treated like I am at another State Farm facility."
We responded:
"Thank you, Norma, for sharing your experience! I'm glad to know that you felt supported by our team. We strive to provide patient, helpful, and kind service to everyone. If you or your family ever need further assistance, please don't hesitate to reach out to our office."
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Linda Frank

April 29, 2025

5  out of  5
rating by Linda Frank
"On 4/29/2025 Crystal so so helpful, efficient and timely in fulfilling my Policy Renewal requests on the phone. These qualities are hard to find in Customer Service Employees these days. Applaud her please! Linda Frank"
We responded:
"Thank you, Linda, for sharing your experience! I’m happy to hear that Crystal was so helpful, efficient, and timely with your policy renewal requests. If you need any further assistance, feel free to reach out to our office."
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kevin ` acevedo

April 25, 2025

5  out of  5
rating by kevin ` acevedo
"Called This office and Elba answered the phone , in desperation I needed my information changed on the policy in order to get my son in school registration , Elba went above and beyond taking 10 minutes of her day to ensure I get a copy so I can have my child registered. I wish I can give her Starbucks but she kindly declined . Decided she deserves a review for this !! Thanks ELBA!!"
We responded:
"Thank you, Kevin, for sharing your experience! I'm happy to hear that Elba was able to assist you promptly and efficiently. Her dedication to helping our customers is truly appreciated, and I'll make sure she knows how much her efforts meant to you. If you need any further assistance, feel free to reach out to our office anytime."