Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jennifer

Jennifer

March 12, 2025

5  out of  5
rating by Jennifer
"Zach G is a very knowledgeable agent and also incredibly friendly. He is an asset to this branch!"
We responded:
"Thank you, Jennifer, for your wonderful feedback! I'm glad to hear that Zach's knowledge and friendliness made a positive impact. He truly is a valuable part of our team. If you have any questions or need further assistance, feel free to reach out to our office anytime."
Profile photo of Jay Domek

Jay Domek

March 7, 2025

5  out of  5
rating by Jay Domek
"Thank you Shannon for your support and help I hope i can continue to have you to advise me. Thank you for your quick response. Jerome Domek"
We responded:
"Thank you, Jerome, for your wonderful feedback! I'm delighted to know that Shannon's support and quick response have been helpful to you. We're here to assist you with any advice or questions you may have in the future. Feel free to reach out anytime!"
Profile photo of Mark Loehndorf

Mark Loehndorf

March 7, 2025

5  out of  5
rating by Mark Loehndorf
"Shannon was very courteous and gave me prompt and accurate information."
We responded:
"Thank you, Mark, for your wonderful feedback! I'm glad to hear that Shannon provided you with courteous and prompt service. Our team is dedicated to delivering accurate information and ensuring a positive experience. If you have any further questions or need assistance, feel free to reach out to our office anytime."
Profile photo of Anna Georgaras

Anna Georgaras

March 6, 2025

5  out of  5
rating by Anna Georgaras
"I had the pleasure talking with Shannon today. She was most knowledgeable, courteous/kind and had a great personality!!! Outstanding State Farm Employee/Agent!!!! Thank you so much Shannon!!!!! 🤗"
We responded:
"Anna, thank you so much for your kind words! I'm thrilled to hear that Vince and Sammi provided you with such exceptional service during your recent interactions with our agency. Ensuring that our clients receive knowledgeable, courteous, and patient assistance is always our goal, and I'm glad to know that Vince and Sammi exceeded your expectations in these areas. It's wonderful to hear that they were able to help you with all of your questions, concerns, and services, providing you with a positive experience. I'll be sure to pass along your appreciation to Vince and Sammi. If you ever need anything else or have any further questions, please don't hesitate to reach out. We're here to help in any way we can. Thank you for choosing Freddie Villacci State Farm Agency!"
Profile photo of Timothy Pleasant

Timothy Pleasant

March 6, 2025

5  out of  5
rating by Timothy Pleasant
"Excellent and professional people to do business with especially Shannon 👏 👍"
We responded:
"Thank you, Timothy, for your fantastic review! I'm happy to know you found our team, especially Shannon, to be excellent and professional."
Profile photo of Michele D

Michele D

March 3, 2025

5  out of  5
rating by Michele D
"Zach gray was very helpful and polite"
We responded:
"Thank you, Michele, for your wonderful feedback! I'm happy to hear that Zach was helpful and polite during your interaction. If you have any more questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
Profile photo of Mary Starks

Mary Starks

March 3, 2025

5  out of  5
rating by Mary Starks
"Very helpful and courteous"
We responded:
"Thank you, Mary, for your wonderful review! I'm glad to know you found our service helpful and courteous. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Trevor Pickett

Trevor Pickett

March 3, 2025

5  out of  5
rating by Trevor Pickett
"Great customer service and great rates highly recommend!"
We responded:
"Thank you, Trevor, for your fantastic feedback! I'm glad you're satisfied with our customer service and rates. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Profile photo of Matthew Welsh

Matthew Welsh

February 28, 2025

5  out of  5
rating by Matthew Welsh
"Shannon was super fast and reliable in answering me insurance questions and providing me with the necessary documents I needed for my insurance"
We responded:
"Thank you, Matthew, for your fantastic review! I'm glad Shannon could assist you quickly and reliably with your insurance questions and documents. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Profile photo of Julie Rivera

Julie Rivera

February 24, 2025

1  out of  5
rating by Julie Rivera
"I’ve been with this office since 2014. Started with an auto policy. Bought property in 2016 bundled my policy’s. I liked the service initially so I added another property and some rental spaces. I had everything I owned covered by State Farm. Things went left when I was advised to change my home owners insurance into a landlord policy. This office has dropped the ball on not only my home owners policy but also on my car insurance my jewelry policy and just recently my renters insurance policy. There was never any sort of customer loyalty appreciation or consideration from this office. No discounts for errors or remedies to rectify their mishaps. Just a sloppy sorry and oh we understand your frustrations. I just recently switched auto policies to another company and will be taking my renters policies as well. All these reviews are from people who have just signed up and not from long time customers. Think long and hard about this office as your liaison."
We responded:
"Julie, thank you for taking the time to share your experience. I appreciate the opportunity to speak with you directly and hear your concerns firsthand. Our team has always aimed to provide clear communication and support regarding policy details, corporate underwriting decisions, and billing. I sincerely regret that we did not meet your expectations. If there’s anything further we can do, please don’t hesitate to reach out. Wishing you the best moving forward."
Profile photo of Lisa Wanda

Lisa Wanda

February 7, 2025

5  out of  5
rating by Lisa Wanda
"Needed to make a switch from an old vehicle to a new vehicle for my auto policy. It was quick and easy and Shannon was able to take care of it and also send me a new beacon for my safe and drive."
We responded:
"Thank you, Lisa, for sharing your experience! I'm glad to hear that Shannon was able to assist you efficiently. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Hanna Helms

Hanna Helms

February 7, 2025

5  out of  5
rating by Hanna Helms
"Shannon was extremely helpful, polite, and professional. She immediately resolved my insurance issue and sent me all the follow up information I needed. Thank you, Shannon!"
We responded:
"Thank you, Hanna! I'm glad to hear that Shannon was able to assist you effectively and provide the necessary follow-up information. Her professionalism and dedication are truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Profile photo of Tyler Lindner

Tyler Lindner

February 1, 2025

5  out of  5
rating by Tyler Lindner
"Very professional, Shannon helped me with some questions and was able to get me squared away. Thanks"
We responded:
"Thank you, Tyler, for your feedback! I'm glad Shannon was able to assist you with your questions and ensure everything was taken care of. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Daniel Camargos

Daniel Camargos

January 31, 2025

5  out of  5
rating by Daniel Camargos
"Crystal Coronel has been amazing to work with. She is a great communicator and helped me setup insurance for our first purchased home, coordinating it with our mortgage lender and later on, was able to get me a great deal on auto insurance to move it to State Farm as well. Very pleased with the services I've received so far."
We responded:
"Thank you, Daniel, for sharing your experience! I'm glad to hear that Crystal has been such a great help in setting up your insurance. It's wonderful that she also assisted in getting you a great deal. We appreciate your trust in us and are here for any future needs or questions you might have!"
Profile photo of genesis cancio

genesis cancio

January 31, 2025

5  out of  5
rating by genesis cancio
"Very helpful and appreciated the customer service provided by Shannon Cantu. She was very nice and gave me what I exactly needed!"
We responded:
"Thank you, Genesis, for sharing your experience! I'm happy to know that Shannon was able to assist you effectively and provide exactly what you needed. We appreciate your kind words and are here to help with any future insurance needs or questions. Feel free to reach out anytime!"
Profile photo of Sean Girardin

Sean Girardin

January 30, 2025

5  out of  5
rating by Sean Girardin
"While recently looking to add a new car to our household, Shannon was really helpful in quickly getting us costs that helped with our shopping process a lot!"
We responded:
"Sean, I'm happy to hear that Shannon was able to assist you efficiently with the costs for your new car. Thank you for your support. We can't wait to have the opportunity to serve you again soon."
Profile photo of Jamie Schumacher

Jamie Schumacher

January 23, 2025

5  out of  5
rating by Jamie Schumacher
"My husband and I are very happy with the service we got when looking to switch insurances and start a joint policy. Crystal helped us get a great deal and was super friendly and helpful throughout the process. She was very knowledgeable and thorough in explaining all our options and gave us a few quotes that we could consider that would work best for us. She answered all of our questions and made the process quick and simple. Overall great experience!"
We responded:
"Thank you, Jamie, for sharing your experience! I'm glad to know that you and your husband are happy with the service you received while setting up your joint policy. Crystal's friendly and knowledgeable assistance truly shines through, and I'm pleased she could make the process smooth and straightforward for you both. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Profile photo of Shawn Conrad

Shawn Conrad

January 15, 2025

5  out of  5
rating by Shawn Conrad
"Marion is the best agent/worker bee ever!! He takes care of any issues that you might have and is delightful in the process. You can't ask for a better helper! He's great!!"
We responded:
"Thank you, Shawn, for your wonderful feedback! I'm delighted to hear that Marion has been such a fantastic help and made your experience enjoyable. We truly appreciate having him on our team. If you ever need anything else, feel free to reach out to our office. We're here to assist you!"
Profile photo of Tyler Wills

Tyler Wills

January 14, 2025

5  out of  5
rating by Tyler Wills
"Shannon was great ! Thanks for everything !!!"
We responded:
"Thank you, Tyler! I'm happy to hear that Shannon provided such great service. We appreciate your feedback and are here for any future needs you may have."
Profile photo of Joseph Lindsey

Joseph Lindsey

January 14, 2025

5  out of  5
rating by Joseph Lindsey
"Shannon was very helpful! Her knowledge and honesty was the main reason why I have chosen state farm over any other competitor."
We responded:
"Thank you, Joseph, for sharing your experience! I'm happy to know that Shannon's knowledge and honesty made such a positive impact on your decision to choose State Farm. We're grateful to have her as part of our team. If you have any questions or need further assistance, feel free to reach out to our office."
Profile photo of Tiffany Williams

Tiffany Williams

November 22, 2024

5  out of  5
rating by Tiffany Williams
"Shannon was very helpful with understanding the process."
We responded:
"Tiffany, thank you for your wonderful review! I'm glad Shannon could assist you and make the process easier to understand. We appreciate your feedback and are here for any future needs or questions you might have."
Profile photo of Br

Br

November 20, 2024

1  out of  5
rating by Br
"Spent years with this office. Something changed over the past year, and all of the old reps I knew no longer seem to be on staff or answering the phones. The new reps are rude and it also seems to take longer to reach a person when calling. There is a consistently rude man who picks up - I ended up transferring due to these changes."
We responded:
"Hi Br, Thank you for sharing your feedback. We're sorry to hear about your experience and the challenges you’ve faced. Changes in staff and service are not the experience we aim to provide, and we sincerely apologize for any frustrations caused. We’re unable to recognize you as one of our customers based on your profile name, but we’d love the opportunity to assist you properly. Please feel free to give us a call directly so we can address your concerns. - Freddie Villacci Jr. - State Farm Insurance Agent"
Profile photo of Barbara Berczynski

Barbara Berczynski

November 20, 2024

5  out of  5
rating by Barbara Berczynski
"New to agency, but service has been excellent so far."
We responded:
"Barbara, thank you for your wonderful review! I'm glad to hear that you're satisfied with our service so far. We're committed to maintaining this level of excellence and are here for any future needs or questions you may have. - Freddie Villacci Jr. - State Farm Insurance Agent, Chicago, IL"
Profile photo of anthony joseph

anthony joseph

November 13, 2024

5  out of  5
rating by anthony joseph
"My interaction with State Farm through Agent Teagan was very professional and cordial. He explained in details their services and products and was able to carry me along at the same time, validating my opinion and frustration with claims from other Auto insurance networks. I am very happy that I decided to switch coverage from AllState to StateFarm insurance. The premiums for two cars is outstanding and reasonable and timely. I will not hesitate to recommend my family and friends to switch to State Farm Auto Insurance.. ( Anthony Okoiye)"
We responded:
"Anthony, thank you for your fantastic review! I'm glad to hear that Teagan provided you with professional and cordial service, and that you found our explanations of services and products detailed and helpful. It's wonderful that you are happy with your decision to switch from AllState to State Farm and that you find our premiums for two cars reasonable and timely. Your recommendation means a lot to us. If you or your family and friends ever need further assistance, our office is here to help. - Freddie Villacci Jr. - State Farm Insurance Agent, Chicago, IL"
Profile photo of Marcia Bodda

Marcia Bodda

November 6, 2024

5  out of  5
rating by Marcia Bodda
"Whenever I have a question, Shannon is super helpful!"
We responded:
"Thank you, Marcia! I'm glad to hear that Shannon has been super helpful with your questions. We appreciate your feedback. - Freddie Villacci Jr. - State Farm Insurance Agent, Chicago, IL"